Cyber Essentials : Building confidence through security

Cyber Essentials Badge

Welfare Call Ltd is Cyber Essentials accredited

We’re happy to say that our efforts to become Cyber Essentials accredited have been successful showing that the design and implementation of our service to date and the procedures and processes we operate meet the security standards required.Chris Johnson, IT Development Manager, May 2017



Today (May 17th 2017) Welfare Call has received the results of the security assessment carried out by CREST Accredited IT security company NCC Group. The tests were carried out last week along with an assessment of our working practices and procedures. As a result Welfare Call Ltd has been awarded Cyber Essentials accreditation.

This means that we meet (or exceed) the security measures that are required for suppliers of Government contracts that involve handling personal information.

What has been really pleasing for our Internal IT teams and reassuring for clients and the company as a whole is that the security practices Welfare Call was already using and the security processes we had in place already met these guidelines.

What is Cyber Essentials?

Cyber Essentials is a government-backed certification scheme that sets out a good baseline of cyber security.
The assessment covers :

  • server configuration
  • boundary firewall and internet gateways
  • access control and privilege management
  • malware protection
  • updates and patch management

Having Cyber Essentials builds on the confidence given by the results of our existing penetration tests and adds a standard to measure these results against, demonstrating our approach to security. This can be used as a benchmark when comparing our services.

Why have Cyber Essentials?

Having a Cyber Essentials badge shows

  • We have the correct security, policies and procedures in place to protect our organisation and your data against common cyber threats
  • That we take security seriously
  • That we are able to bid for government contracts*

*Since October 2014 Cyber Essentials has been mandatory for suppliers of Government contracts which involve handling personal information and providing some ICT products and services. Holding a Cyber Essentials badge enables you to bid for these contracts. Find out more here.

Cyber Essentials helps prevent the vast majority of cyber attacks. Even a simple virus or piece of malware could result in loss of company and client data, disrupt your cashflow and take up staff time. An attack could also put off your customers, stop you trading and damage your hard-earned reputation. It could also be reported in the local media. Loss of data could breach the Data Protection Act and lead to fines or prosecution. Source :

Although we started this process some months ago recent events in the news (May 2017 Cyber Attack on organisations including the NHS) showed the value of having established and robust procedures in place to prevent disruption caused by malware. A combination of using up to date software, having the latest security updates installed and having malware protection in place goes a long way to minimising the risk of this sort of disruption and preventing data loss. Welfare Call has built a strong and skilled team to make sure we can deliver a secure service.

The people fulfilling the role of Data Controller for our clients are under pressure to ensure that their data is as secure as possible. Choosing Welfare Call Ltd as the Data Processor in the partnership to deliver ePEP and attendance related services is now that much easier with the knowledge that security benchmarks have been met.

A Cyber Essentials certificate provides independent assurance that Welfare Call Ltd have the protections correctly in place to handle the sensitive data that is the deliverable element of our services.

What next?

We’re not ones to sit on our laurels. Security is something that is always on our mind and we have already been holding discussions on how we can improve security beyond that required by Cyber Essentials. Be reassured that we will continue to have security as the top priority in any development of existing services and any new services we deliver.Stuart Henderson, Director

  • Customising the ePEP

    As Welfare Call supports over two thirds of UK authorities right across the country you don't have to go far to find someone who is benefitting from the services offered by our dedicated team.

    The map on this page shows the areas covered by our many happy customers. Hover over each area to see which of our services each customer is using.

    If your authority is not yet using us then it's most likely that one of your neighbouring authorities is. Take a look at our testimonials page and then give us a call or drop us an email to find out how you too can share their success.

  • Office workers

    Stuart and Julie Henderson have built up a team of dedicated, professional people, working within our Call Centre, I.T Department, and Customer Services Department to ensure we deliver the highest levels of service.

    Based in Cudworth, Barnsley, Welfare Call are the established market leaders for monitoring the attendance of looked after children since 2002. Welfare Call is registered under the Data Protection Act and all our staff are Enhanced CRB/DBS policed checked with no agency staff used.