WelfareCall Kids


Welfare Call was established in 2002 to assist Local Authorities, Education Services, Social Services and Children & Families Departments in the collection and analysis of attendance and attainment data for looked after children. Our main aim is, ultimately, to help in safeguarding looked after children, but in doing this we also impact in a number of other areas. We complement the children and education establishments (whether that be mainstream schools, residential homes, PRU’s or alternate provisions), helping to improve school attendance and attainment, whilst offering a fully committed service by all employees to gather, manage, distribute and communicate accurate and reliable information and data.

Welfare Call currently works on behalf of 100+ local authorities throughout the UK and monitors approximately 28,000 looked after children on a daily basis.

Our Services

Over the past 15 years Welfare Call has enjoyed significant growth and as such we can now offer a wider portfolio of services: these include but are not limited to:

Attendance Monitoring

Comprehensive attendance reporting system via daily communications with education providers and alternate provisions.

Youth Offending Service (YOS)

Welfare Call now monitors the attendance and attainment of children who are now engaged with the youth offending service.

Special Educational Needs (SEN)

We can monitor children who have special education needs regardless of whether they are looked after or not.

Children Missing Education (CME)

Monitoring the engagement of children at provisions arranged by the local authority (CME Team).

NEET and EET Follow-up Service

We collect and analysis information regarding NEETs and EETs based on a script that is developed in conjunction with the customer.

For a full list of services please click on the services tab on the navigation bar.

Client Testimonials

  • Ivy Namala – Lambeth Virtual SchoolThe ePEP is an excel

    The ePEP is an excellent tool.  It is as good as the information we give to Welfare Call. Once there I feel confident that the data is kept more accurate, than the one we have at our local authority.  It is reassuring that Welfare Call does most of the work, especially the monitoring of attendance.  Welfare Call sometimes know the whereabouts of a child school change, before the social worker or Virtual School. It is reassuring. Thank you!

  • Graeme Ferguson, Virtual School Head, Derby City CouncilWe have been using t

    We have been using the Welfare Call ePEP now for over a year having had a paper based PEP previously.

    Over this period we have seen:

    • our timely completion rates for the ePEP improve from 85% to 95%
    • an improved quality of what has been written within the ePEP
    • greater consistency
    • improved communication with DT’s and SW’s
    • better accountability for responsibilities
  • Chris Hargreaves Virtual School Head for DoncasterI have used Welfare

    I have used Welfare Call for the last three years. The basic service enables me to track, closely, the attendance and exclusions of children in care. I appreciate the support received from the company – they listen to the customer and respond in a positive and effective way.

  • Jane Munroe Virtual School Head for Harrow AuthorityThe customer service

    The customer service we receive from Welfare Call is excellent. They always answer calls, return emails, solve problems and are very helpful when things do not go according to plan.

  • Lorraine Brown, HEART Administrator for Enfield AuthorityDuring the last 5 ye

    During the last 5 years Welfare Call staff have been most helpful in providing any specific reports as required in a timely fashion. Telephone calls are met with a willingness to help. More than pleased with service and have recently signed a three year contract.

  • Erika Lutzke, Business Support Officer for London Borough of Hammersmith and Fulham AuthorityWe have been employi

    We have been employing the services of Welfare Call for a number of years now, and find them indispensable to the collection of looked after children’s attendance and exclusion data, and also their KS2/KS4 data. Welfare Call reports make it easy to compare and analyse data and take appropriate measures to improve our children’s attendance and attainment.

  • ‘Care Matters’ Parliamentary Green Paper (page 60)Tower Hamlets have c

    Tower Hamlets have contracted with a private company to monitor the school attendance of their children in care. The company call the school every day for those children most at risk of non- attendance and less frequently for those attending regularly. Where a child is not in school, Tower Hamlets will be alerted and can then investigate the reasons for non- attendance. As a result, the number of children in care absent for 25 days or more dropped by 22% in a year: the number of children with permanent exclusions dropped by 33%; and the number of fixed term exclusions dropped by more than 50%.

  • Wendy Holmes, Advisory Officer Alternate Provision Attendance for North Lincolnshire AuthorityWelfare Call has giv

    Welfare Call has given me a first class service and response at all times. No change is too much trouble for them. They are a very knowledgeable company, who know what they are talking about and are willing to go the extra mile.

  • Tony Clifford, Virtual Head for Stoke-on-Trent AuthorityWorking with Welfare

    Working with Welfare Call over the six years that our Virtual School has been in place has been one of the key factors in enabling us to achieve a ‘good’ judgement for Enjoy and Achieve from Ofsted in our recent inspection of LAC services. Our performance teams have been able to work closely with Welfare Call to give us accurate and immediate information about all our out of city LAC and this in turn has improved the timeliness and effectiveness of our interventions. I am impressed by Welfare Call’s commitment to making a difference to young people in care

  • Steve Mather Virtual Head for Sheffield AuthorityWe have had an annua

    We have had an annual contract with Welfare Call for several years, and we have been so satisfied with their service that I have been able to persuade my director to allow me to arrange a longer term deal with them. As a result I am able to deploy my team of staff much more effectively on advocacy and challenge rather than administration and compliance. We are in contact with the company on an almost daily basis. They respond to our requests for support almost immediately, and in a most professional and positive manner. They monitor the attendance of each child wherever they are in the country by calling every school every day, and by alerting social workers and carers to any unexplained non-attendance the same day. Schools are used to working with them as part of their daily routine. They have been instrumental in supporting us to establish an ePEP solution for our children. As a result our PEP in-date completion figures have improved significantly, and the quality of the PEPs is improving rapidly. They continue to work with us on developing and improving our bespoke template. Clearly we are happy with the service they deliver, and would recommend you talk to them further to explore how they can build your capacity, and meet your needs.

Extranet Portal ePEP Login

Latest News

  • February 2018 – Welcome aboard Birmingham!

    27 February 2018


    As you can probably tell, Welfare Call are over the moon to announce that Birmingham’s Virtual School have chosen Welfare Call to support them in the collection of school attendance for their looked after children. Birmingham have the biggest cohort of children in care in the UK, and after a formal tender process, Welfare Call have been commissioned to initially monitor their out of area children as well as those on an Alternative Provision for the next 3 years.

    Following a number of other tender submissions, Welfare Call can also now declare that we’ve retained East Riding for attendance, Norfolk for both attendance and ePEP and we welcome another authority on board for our ePEP service – Doncaster. Our ePEP now stands at 37 authorities using the service!

    Given the feedback we received from our Annual Forum back in November, Welfare Call are now offering training workshops up and down the country to showcase how to get the very best use out of our extranet and reports. A big thank you must also go to the first couple of authorities who have offered to host these workshops on Welfare Call’s behalf.

    The first workshop is in Hertfordshire on 27th March. However this workshop is already full! The second workshop will be held in Sheffield on the 18th May and we still have a handful of spaces available, so you’ll need to be quick. Welfare Call’s workshops are free of charge, so if you’d like more information please contact Kay Reynolds on 01226 716333 / kreynolds@welfarecall.com

    Once the two workshops have been held, we’ll look forward to arranging a couple more in different locations to suit authority demand.

    Welfare Call are embarking on developing an electronic EHCP for a handful of authorities which we’re really excited about. We have the ability to bespoke the plan specifically to your authorities needs, so if this of interest, please feel free to get in touch.

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  • January 2018 – Happy New Year!

    19 January 2018

    Welcome back everyone! Welfare Call hopes you’ve all had a great break and a positive start to the New Year.

    Over recent weeks you may have come across a lot of media coverage regarding potential security alerts with PC hardware – specifically Central Processing Units (CPU). Welfare Call would therefore like to cover this is more detail below so that you’re fully aware of the situation…

    Security Alert

    As part of our ongoing security assessments Welfare Call has received notification of two new vulnerabilities.  These are called Spectre and Meltdown.  Spectre is also known as CVE-2017-5753 and CVE-2017-5715 and Meltdown as CVE-2017-5754.


    Welfare Call have carried out work to minimise the risk to clients’ data and will continue to monitor developments relating to these vulnerabilities.  Where a further update is required, the severity changes or we perceive the risk to increase we will notify you again.

    If you want to know more or want to know if this will affect the IT services you have access to read the details below.


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  • November 2017

    27 November 2017

    November has traditionally been one of the busiest months of the year for Welfare Call, so unsurprisingly this year is no different. Whilst we held yet another two very successful annual forums in London and Barnsley (more about the forums in our termly newsletter), we also attended our first ADES conference in Scotland which provided some great exposure for Welfare Call.



    Just to top the fabulous month off, Welfare Call have now started working with Sunderland for both attendance and ePEP and whilst we unfortunately didn’t win at the CYP Awards in London, we’re extremely proud to have been a finalist in the Safeguarding category – fingers crossed for next year.

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