WelfareCall Kids

Welcome

Welfare Call was established in 2002 to assist Local Authorities, Education Services, Social Services and Children & Families Departments in the collection and analysis of attendance and attainment data for looked after children. Our main aim is, ultimately, to help in safeguarding looked after children, but in doing this we also impact in a number of other areas. We complement the children and education establishments (whether that be mainstream schools, residential homes, PRU’s or alternate provisions), helping to improve school attendance and attainment, whilst offering a fully committed service by all employees to gather, manage, distribute and communicate accurate and reliable information and data.

Welfare Call currently works on behalf of 100+ local authorities throughout the UK and monitors approximately 28,000 looked after children on a daily basis.

Our Services

Over the past 15 years Welfare Call has enjoyed significant growth and as such we can now offer a wider portfolio of services: these include but are not limited to:

Attendance Monitoring

Comprehensive attendance reporting system via daily communications with education providers and alternate provisions.

Youth Offending Service (YOS)

Welfare Call now monitors the attendance and attainment of children who are now engaged with the youth offending service.

Special Educational Needs (SEN)

We can monitor children who have special education needs regardless of whether they are looked after or not.

Children Missing Education (CME)

Monitoring the engagement of children at provisions arranged by the local authority (CME Team).

NEET and EET Follow-up Service

We collect and analysis information regarding NEETs and EETs based on a script that is developed in conjunction with the customer.

For a full list of services please click on the services tab on the navigation bar.

Client Testimonials

  • Ivy Namala – Lambeth Virtual SchoolThe ePEP is an excel

    The ePEP is an excellent tool.  It is as good as the information we give to Welfare Call. Once there I feel confident that the data is kept more accurate, than the one we have at our local authority.  It is reassuring that Welfare Call does most of the work, especially the monitoring of attendance.  Welfare Call sometimes know the whereabouts of a child school change, before the social worker or Virtual School. It is reassuring. Thank you!

  • Graeme Ferguson, Virtual School Head, Derby City CouncilWe have been using t

    We have been using the Welfare Call ePEP now for over a year having had a paper based PEP previously.

    Over this period we have seen:

    • our timely completion rates for the ePEP improve from 85% to 95%
    • an improved quality of what has been written within the ePEP
    • greater consistency
    • improved communication with DT’s and SW’s
    • better accountability for responsibilities
  • Chris Hargreaves Virtual School Head for DoncasterI have used Welfare

    I have used Welfare Call for the last three years. The basic service enables me to track, closely, the attendance and exclusions of children in care. I appreciate the support received from the company – they listen to the customer and respond in a positive and effective way.

  • Jane Munroe Virtual School Head for Harrow AuthorityThe customer service

    The customer service we receive from Welfare Call is excellent. They always answer calls, return emails, solve problems and are very helpful when things do not go according to plan.

  • Lorraine Brown, HEART Administrator for Enfield AuthorityDuring the last 5 ye

    During the last 5 years Welfare Call staff have been most helpful in providing any specific reports as required in a timely fashion. Telephone calls are met with a willingness to help. More than pleased with service and have recently signed a three year contract.

  • Erika Lutzke, Business Support Officer for London Borough of Hammersmith and Fulham AuthorityWe have been employi

    We have been employing the services of Welfare Call for a number of years now, and find them indispensable to the collection of looked after children’s attendance and exclusion data, and also their KS2/KS4 data. Welfare Call reports make it easy to compare and analyse data and take appropriate measures to improve our children’s attendance and attainment.

  • ‘Care Matters’ Parliamentary Green Paper (page 60)Tower Hamlets have c

    Tower Hamlets have contracted with a private company to monitor the school attendance of their children in care. The company call the school every day for those children most at risk of non- attendance and less frequently for those attending regularly. Where a child is not in school, Tower Hamlets will be alerted and can then investigate the reasons for non- attendance. As a result, the number of children in care absent for 25 days or more dropped by 22% in a year: the number of children with permanent exclusions dropped by 33%; and the number of fixed term exclusions dropped by more than 50%.

  • Wendy Holmes, Advisory Officer Alternate Provision Attendance for North Lincolnshire AuthorityWelfare Call has giv

    Welfare Call has given me a first class service and response at all times. No change is too much trouble for them. They are a very knowledgeable company, who know what they are talking about and are willing to go the extra mile.

  • Tony Clifford, Virtual Head for Stoke-on-Trent AuthorityWorking with Welfare

    Working with Welfare Call over the six years that our Virtual School has been in place has been one of the key factors in enabling us to achieve a ‘good’ judgement for Enjoy and Achieve from Ofsted in our recent inspection of LAC services. Our performance teams have been able to work closely with Welfare Call to give us accurate and immediate information about all our out of city LAC and this in turn has improved the timeliness and effectiveness of our interventions. I am impressed by Welfare Call’s commitment to making a difference to young people in care

  • Steve Mather Virtual Head for Sheffield AuthorityWe have had an annua

    We have had an annual contract with Welfare Call for several years, and we have been so satisfied with their service that I have been able to persuade my director to allow me to arrange a longer term deal with them. As a result I am able to deploy my team of staff much more effectively on advocacy and challenge rather than administration and compliance. We are in contact with the company on an almost daily basis. They respond to our requests for support almost immediately, and in a most professional and positive manner. They monitor the attendance of each child wherever they are in the country by calling every school every day, and by alerting social workers and carers to any unexplained non-attendance the same day. Schools are used to working with them as part of their daily routine. They have been instrumental in supporting us to establish an ePEP solution for our children. As a result our PEP in-date completion figures have improved significantly, and the quality of the PEPs is improving rapidly. They continue to work with us on developing and improving our bespoke template. Clearly we are happy with the service they deliver, and would recommend you talk to them further to explore how they can build your capacity, and meet your needs.

Extranet Portal ePEP Login

Latest News

  • Welfare Call joins Barnsley and Rotherham Chamber of Commerce

    11 July 2018

    We are pleased to announce that we have recently become members of the Barnsley and Rotherham Chamber of Commerce, joining a chamber of over 1100 business with over 100,000 employees. Our membership will provide us with an opportunity to network and collaborate with other local businesses in providing a more holistic range of services and solutions to our customer base.  We believe Barnsley & Rotherham Chamber will play a key role in supporting our expansion plans over the coming years.

     

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  • GDPR : an update

    22 May 2018

    Nearly there!

    As part of our ongoing work the software behind Welfare Call’s main website has been updated with a privacy and maintenance release. This includes features that help bring the site in line with the requirements of the GDPR.

    Remember the European Union’s General Data Protection Regulation (GDPR) takes effect on May 25th. 

    Just 3 more days of GDPR preparation before you should have all the measures in place!

    We’ve prepared an overview of how the General Data Protection Regulation (GDPR) impacts processes at Welfare Call (LAC) Ltd in relation to the data it processes on behalf of its clients.

    GDPR Policy Overview

    Still not sure about GDPR?

    The GDPR requires companies and site owners to be transparent about how they collect, use, and share personal data. You’ll be happy to know that the team at Welfare Call has been working on this for 12 months and everything is in place ready for Friday.  If you want to find out more then the ICO website is a great place to start and includes a very helpful Data protection self assessment

    How is your preparation going?

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  • Welfare Call main website back online

    29 March 2018

    Earlier today a large number of UK companies including Virgin Trains and Parentpay were affected by a break in the fibre communication lines connecting data centres in Glasgow, Edinburgh and Manchester the Internet.

    The Welfare Call technical team quickly switched settings to use the data centre in Reading to serve the web pages instead minimising any disruption to visitors to our website. The problem was fixed at around 4pm and changes have now been reverted.

    Extranet and ePEP services were not affected by this outage.

    You can read more here :
    https://www.theregister.co.uk/2018/03/29/iomart_down/

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