Welfare Call was established in 2002 to assist Local Authorities, Education Services, Social Services and Children & Families Departments in the collection and analysis of attendance and attainment data for looked after children. Our main aim is, ultimately, to help in safeguarding looked after children, but in doing this we also impact in a number of other areas. We complement the children and education establishments (whether that be mainstream schools, residential homes, PRU’s or alternate provisions), helping to improve school attendance and attainment, whilst offering a fully committed service by all employees to gather, manage, distribute and communicate accurate and reliable information and data.

Welfare Call currently works on behalf of 100+ local authorities throughout the UK and monitors approximately 28,000 looked after children on a daily basis.

Over the past 15 years Welfare Call has enjoyed significant growth and as such we can now offer a wider portfolio of services: these include but are not limited to:

Attendance Monitoring

Comprehensive attendance reporting system via daily communications with education providers and alternate provisions.

Youth Offending Service (YOS)

Welfare Call now monitors the attendance and attainment of children who are now engaged with the youth offending service.

Special Educational Needs (SEN)

We can monitor children who have special education needs regardless of whether they are looked after or not.

Children Missing Education (CME)

Monitoring the engagement of children at provisions arranged by the local authority (CME Team).

NEET and EET Follow-up Service

We collect and analysis information regarding NEETs and EETs based on a script that is developed in conjunction with the customer.

For a full list of services please click on the services tab on the navigation bar.

Client Testimonials

  • Ivy Namala – Lambeth Virtual School

    The EPEP is an excellent tool.  It is as good as the information we give to Welfare Call. Once there I feel confident that the data is kept more accurate, than the one we have at our local authority .  It is reassuring that Welfare Call does most of the work, especially the monitoring of attendance.  Welfare Call sometimes know the whereabouts of a child school change, before the social worker or Virtual School. It is reassuring. Thank you!

  • Graeme Ferguson, Virtual School Head, Derby City Council

    We have been using the Welfare Call ePEP now for over a year having had a paper based PEP previously.

    Over this period we have seen:

    • our timely completion rates for the ePEP improve from 85% to 95%
    • an improved quality of what has been written within the ePEP
    • greater consistency
    • improved communication with DT’s and SW’s
    • better accountability for responsibilities
  • Chris Hargreaves Virtual School Head for Doncaster

    I have used Welfare Call for the last three years. The basic service enables me to track, closely, the attendance and exclusions of children in care. I appreciate the support received from the company – they listen to the customer and respond in a positive and effective way.

  • Jane Munroe Virtual School Head for Harrow Authority

    The customer service we receive from Welfare Call is excellent. They always answer calls, return emails, solve problems and are very helpful when things do not go according to plan.

  • Lorraine Brown, HEART Administrator for Enfield Authority

    During the last 5 years Welfare Call staff have been most helpful in providing any specific reports as required in a timely fashion. Telephone calls are met with a willingness to help. More than pleased with service and have recently signed a three year contract.

  • Erika Lutzke, Business Support Officer for London Borough of Hammersmith and Fulham Authority

    We have been employing the services of Welfare Call for a number of years now, and find them indispensable to the collection of looked after children’s attendance and exclusion data, and also their KS2/KS4 data. Welfare Call reports make it easy to compare and analyse data and take appropriate measures to improve our children’s attendance and attainment.

  • ‘Care Matters’ Parliamentary Green Paper (page 60)

    Tower Hamlets have contracted with a private company to monitor the school attendance of their children in care. The company call the school every day for those children most at risk of non- attendance and less frequently for those attending regularly. Where a child is not in school, Tower Hamlets will be alerted and can then investigate the reasons for non- attendance. As a result, the number of children in care absent for 25 days or more dropped by 22% in a year: the number of children with permanent exclusions dropped by 33%; and the number of fixed term exclusions dropped by more than 50%.

  • Wendy Holmes, Advisory Officer Alternate Provision Attendance for North Lincolnshire Authority

    Welfare Call has given me a first class service and response at all times. No change is too much trouble for them. They are a very knowledgeable company, who know what they are talking about and are willing to go the extra mile.

  • Tony Clifford, Virtual Head for Stoke-on-Trent Authority

    Working with Welfare Call over the six years that our Virtual School has been in place has been one of the key factors in enabling us to achieve a ‘good’ judgement for Enjoy and Achieve from Ofsted in our recent inspection of LAC services. Our performance teams have been able to work closely with Welfare Call to give us accurate and immediate information about all our out of city LAC and this in turn has improved the timeliness and effectiveness of our interventions. I am impressed by Welfare Call’s commitment to making a difference to young people in care

  • Steve Mather Virtual Head for Sheffield Authority

    We have had an annual contract with Welfare Call for several years, and we have been so satisfied with their service that I have been able to persuade my director to allow me to arrange a longer term deal with them. As a result I am able to deploy my team of staff much more effectively on advocacy and challenge rather than administration and compliance. We are in contact with the company on an almost daily basis. They respond to our requests for support almost immediately, and in a most professional and positive manner. They monitor the attendance of each child wherever they are in the country by calling every school every day, and by alerting social workers and carers to any unexplained non-attendance the same day. Schools are used to working with them as part of their daily routine. They have been instrumental in supporting us to establish an ePEP solution for our children. As a result our PEP in-date completion figures have improved significantly, and the quality of the PEPs is improving rapidly. They continue to work with us on developing and improving our bespoke template. Clearly we are happy with the service they deliver, and would recommend you talk to them further to explore how they can build your capacity, and meet your needs.

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  • November 2017

    27 November 2017

    November has traditionally been one of the busiest months of the year for Welfare Call, so unsurprisingly this year is no different. Whilst we held yet another two very successful annual forums in London and Barnsley (more about the forums in our termly newsletter), we also attended our first ADES conference in Scotland which provided some great exposure for Welfare Call.



    Just to top the fabulous month off, Welfare Call have now started working with Sunderland for both attendance and ePEP and whilst we unfortunately didn’t win at the CYP Awards in London, we’re extremely proud to have been a finalist in the Safeguarding category – fingers crossed for next year.

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  • October 2017 – Welfare Call attending Scotland’s ADES Conference

    30 October 2017

    Welfare Call are delighted to announce that for the first time we’ll be attending Scotland’s ADES Conference in November. This event is seen as the equivalent to England’s NAVSH conference, so it’s a huge opportunity for Welfare Call to showcase our services to the Scottish Authorities with the workshop we’ll be conducting.

    Furthermore, we would like to welcome both Torbay and Swindon into the Welfare Call family, which now stands at 111 authorities. Torbay have taken on our attendance monitoring service, whilst Swindon have commissioned both the attendance monitoring and ePEP services.


    There is still time to put your name down to attend Welfare Call’s highly regarded Annual Forums in November, featuring conversations around a number of important topics of the day, workshops and our plans for the future.

    Our London event is being held on Friday 10th November, with our second forum being held at our Barnsley office (South Yorkshire) on Friday 17th November. The agenda / location details will be provided once interest is registered.

    Both events are free of charge and lunch will be provided. Please contact Kay Reynolds on 01226 716333 or kreynolds@welfarecall.com for further details.

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  • September 2017 – Welfare Call Annual Forum Dates

    25 September 2017


    Welcome back one and all to the start of another school year. Whilst teachers, children and (some) Virtual Schools have enjoyed a well earned rest over the Summer, Welfare Call have been preparing ourselves to monitor the most children we’ve ever had on our system – a staggering 25,000+!

    This is down to the fact that we still have new authorities commissioning our services every month, and September is no different. Therefore can we take this opportunity to give a very warm welcome to Cumbria, and a big welcome back to Middlesbrough who have both decided to use Welfare Call’s attendance monitoring service. We’re also just as thrilled to have learnt over the past few weeks that we’ve retained our relationships with Newham & Havering / Cheshire East / Knowsley having successfully gone through a tender process for attendance monitoring.




    Welfare Call’s Annual Forums are also fast approaching once again. Our forums are always well attended and it’s a great chance to network with peers and understand the developments Welfare Call have in store over the course of this academic year. Our first forum is on the 10th November in London and the second is on 17th November at our office in Barnsley – South Yorkshire. There’s still chance to put your name on the list, so if you’re interested please contact Kay Reynolds on 01226 716333 or kreynolds@welfarecall.com


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