Company History

Welfare Call was established in 2002 to help Local Authorities, Education, Social Services and Children & Families Departments, collect and analyse the attendance of Looked After Children.

Outsourcing the process of collecting and analysing this data can free up the time consuming administrative responsibilities of key personnel within the authority.

From small beginnings – 250 children – Welfare Call currently monitor the attendance of approximately 28,000 Looked After Children for 100+ Local Authorities in England and Wales.

Based in Cudworth, Barnsley our workforce has grown from 2 to 80 and all our employees come from various local communities.

Welfare Call (LAC) Limited is registered under the Data Protection Act and all our staff are CRB/DBS checked to ensure the security of the data we handle on a daily basis.

Our client base ranges from authorities with very small cohorts (as small as 65 children) up to and exceeding 1100+ children in some of the larger county authorities. Within these cohort ranges Welfare Call monitor in borough, out of borough and both of these groups together as required by the individual local authority.

In addition to the cohorts of children mentioned above we are being increasingly asked to monitor other specific groups of children such as:

  • SEN children (regardless of whether they are looked after or not)
  • Youth Offenders
  • Children Missing Education (CME)
  • Gypsy/Roma/Traveller children
  • Children who are deemed to be at risk of being sexually exploited
  • Children who attend alternate provisions regardless of whether they are looked after

The data recorded by Welfare Call has developed over the years from being an up to date picture of attendance, which has been proven to assist in increasing the attendance of these vulnerable groups of children and thereby their ability to learn, but also to become part of the authorities strategy for the future of Looked After Children and other vulnerable groups.

At present, we’re working with a number of authorities to develop and implement an ePEP (electronic Personal Education Plan). This tool is proving to be an excellent addition to our range of services and helps improve the educational outcomes of the looked after children whilst also increasing the efficiency and quality of PEP’s .

Additionally, we are also in the early stages of developing another online tool in the same vein as the ePEP, this is the EHCP (Education, Health and Care Plan) which has been set up to replace statementing of children in the schools and colleges.

Welfare Call continues to grow and is looking to expand its range of services over the next 5-10 years, thus increasing its workforce, which in turn allows us to invest back in to the local community.

We have recently signed a partnership deal with Capita One which will allow us to integrate with more authorities and seamlessly import our attendance data into the Capita One system to give authorities a greater overview of their looked after children. We are also looking at other potential business areas that have a synergy between Capita One and Welfare Call, which will again expand the range of services we can provide.


  • Customising the ePEP

    As Welfare Call supports over two thirds of UK authorities right across the country you don't have to go far to find someone who is benefitting from the services offered by our dedicated team.

    The map on this page shows the areas covered by our many happy customers. Hover over each area to see which of our services each customer is using.

    If your authority is not yet using us then it's most likely that one of your neighbouring authorities is. Take a look at our testimonials page and then give us a call or drop us an email to find out how you too can share their success.

  • Office workers

    Stuart and Julie Henderson have built up a team of dedicated, professional people, working within our Call Centre, I.T Department, and Customer Services Department to ensure we deliver the highest levels of service.

    Based in Cudworth, Barnsley, Welfare Call are the established market leaders for monitoring the attendance of looked after children since 2002. Welfare Call is registered under the Data Protection Act and all our staff are Enhanced CRB/DBS policed checked with no agency staff used.