Stuart and Julie Henderson have built up a team of dedicated, professional people, working within our Call Centre, I.T Department and Customer Services Department to ensure we deliver the highest levels of service.
Based in Cudworth, Barnsley, Welfare Call are the established market leaders for monitoring the attendance of looked after children since 2002. Welfare Call is also registered under the Data Protection Act and all our staff are Enhanced CRB/DBS policed checked, and no agency staff are ever used.
Stuart Henderson – Director
Stuart founded the company in 2002, collecting the school attendance for 3 local authorities in the London area. With success of these local authorities the word soon spread and Welfare Call now work with over 90 Local Authorities throughout England and Wales. Stuart is very much the driving force of the company and continues to look at other areas where the synergy of Welfare Call operations matches the requirements of Local Authorities, Colleges, Secure Establishments and increasingly other vulnerable children’s groups.
Julie Henderson – Director
Behind every successful company there is a requirement for the administration and resourcing to be rigorous and robust and Julie has brought many years of experience and expertise in these areas to ensure that Welfare Call meets all legal requirements. Julie takes a “hands on” approach to recruitment, overseeing all appointments and ensuring that all employees meet the strict requirement of CRB/DBS checks.
Chris Armitage – Logistics Manager
Chris joined Welfare Call in September 2014 having spent a number of years in management roles in companies from a diverse range of industries. Chris’ main role is to develop an overall strategy for the company, ensuring that as company growth takes place, the building blocks for that growth are identified and implemented and that the company can expand without compromising the excellent reputation for professionalism that has brought about its success.
Andrew Henderson – Projects Manager
Andrew joined Welfare Call straight after graduating from Manchester University in 2009 and has learned the business from the ground level up working in every department to get an in depth understanding of the differing requirements from each local authority. He is currently heading up the sales and development of our ePEP (Electronic Personal Education Plan), which is proving both challenging and rewarding in equal measures. Andrew is also involved in training new and existing authorities in the use of all Welfare Call systems for attendance monitoring, attainment collection and ePEP.
Andy Kerr – ePEP
Andy was recruited in Oct 2014 from Sheffield Virtual School Team and brings a wealth of knowledge and understanding of the processes that are required by Local Authorities to ensure the smooth running and application of the Virtual School system. Andy works alongside Andrew Henderson in the sales, customer service and development of the ePEP as well as training new authorities in its use.
Kay Reynolds – Department Manager (Customer Services)
Kay has managed the customer services department at Welfare Call since 2005 and has proved an invaluable asset to the company. During her time at Welfare Call the company has grown dramatically and the customer services department now deals with a vast number of enquires relating to attendance, attainment and ePEP on a daily basis. Kay ensures that the responses to customers are dealt with in a professional, prompt and most of all helpful manner. Kay’s department maintains a special relationship with all customers ensuring updates and reviews are held on a regular basis and that no query is ever overlooked.
Steve Kurlandzki – Customer Service Manager (Sales)
Steve has worked for Welfare Call since 2006 within the customer services department. He is the first point of contact for potential new customers and goes out on regular reviews meetings with existing clients. As a result of this he is well known across all authorities and has an extensive knowledge of customers’ requirements and needs. Steve also ensures that customers are up to date with all developments and is deriving the full potential of the Welfare Call system.
Matthew Mann – Customer Service Manager
Matthew is enjoying his second spell at Welfare Call, having worked for the company for a number of years before taking some time out travelling, and gaining senior level experience at various other companies. Matthew has a sound grasp of all the Welfare Call services and supports new and existing clients with their specific requirements, as well as promoting the services to prospective clients & Authorities.
Rebecca Fevers – Department Manager (Operations)
Rebecca started as a call operator with Welfare Call and has risen through the ranks to become one of the most important cogs in the Welfare Call wheel. Her knowledge of the attendance monitoring systems is extensive and she has become an excellent manager of the biggest department in the company. Rebecca currently has around 45 call operators and 10 admin staff under her supervision.
Sarah Poyser – CFU Supervisor
Sarah has worked at Welfare Call for a number of years in a variety of roles. She has been supervising CFU (Client Follow Up) for the last few years where her team follow up Post 16 and NEETs as part of an ongoing requirement of the government.
Denis Bolton – IT Manager
Denis looks after the development and structure of the IT team at Welfare Call.
It is an ever growing responsibility to ensure that the integrity and security of all the data handled is done in a thorough manner. As the company grows and Welfare Call is successful in bringing on new business, then Denis and his team will be looking at all IT requirements on a five year development basis.
Marc Saunders – Development Programmer
Marc is a key member of the IT team, making sure that the systems operate efficiently. He is also instrumental in the strategic vision for the five year programme upon which the IT department has embarked, looking at new products and services.
Andrew Broadhead – Programmer
Andrew looks after the main attendance monitoring systems, ensuring that we are fulfilling our customers’ requirements on a daily basis.
Chris Johnson – Development Team Manager
Chris joined Welfare Call in January 2015 and has become a valued member of the IT team. He now manages the [expanding] team of developers and is currently working on the creation of new code for our attainment tracker system. As well as looking after our website Chris has also installed business support platforms such as our in house helpdesk and documentation systems.
Louise McClure – Supervisor (LAC Admin & Operators)
Louise assists Rebecca Fevers in controlling the data collection and input for the data collection department. She has been with Welfare Call since 2006, starting as an operator, moving then into the administration department and proving to be an excellent employee, which meant that we promoted her to the position of Supervisor in Jan 2015.
Janet Fevers – Head of Personnel
Janet runs the personnel department and is a integral part of Welfare Call, looking after day to day issues that arise through a workforce of 80 people. She has been with the company since 2003 and has proven to be an invaluable member of the team.
Ivy Namala – Lambeth Virtual School
The EPEP is an excellent tool. It is as good as the information we give to Welfare Call. Once there I feel confident that the data is kept more accurate, than the one we have at our local authority . It is reassuring that Welfare Call does most of the work, especially the monitoring of attendance. Welfare Call sometimes know the whereabouts of a child school change, before the social worker or Virtual School. It is reassuring. Thank you!
Graeme Ferguson, Virtual School Head, Derby City Council
We have been using the Welfare Call ePEP now for over a year having had a paper based PEP previously.
Over this period we have seen:
- our timely completion rates for the ePEP improve from 85% to 95%
- an improved quality of what has been written within the ePEP
- greater consistency
- improved communication with DT’s and SW’s
- better accountability for responsibilities
Chris Hargreaves Virtual School Head for Doncaster
I have used Welfare Call for the last three years. The basic service enables me to track, closely, the attendance and exclusions of children in care. I appreciate the support received from the company – they listen to the customer and respond in a positive and effective way.
Jane Munroe Virtual School Head for Harrow Authority
The customer service we receive from Welfare Call is excellent. They always answer calls, return emails, solve problems and are very helpful when things do not go according to plan.
Lorraine Brown, HEART Administrator for Enfield Authority
During the last 5 years Welfare Call staff have been most helpful in providing any specific reports as required in a timely fashion. Telephone calls are met with a willingness to help. More than pleased with service and have recently signed a three year contract.
Erika Lutzke, Business Support Officer for London Borough of Hammersmith and Fulham Authority
We have been employing the services of Welfare Call for a number of years now, and find them indispensable to the collection of looked after children’s attendance and exclusion data, and also their KS2/KS4 data. Welfare Call reports make it easy to compare and analyse data and take appropriate measures to improve our children’s attendance and attainment.
‘Care Matters’ Parliamentary Green Paper (page 60)
Tower Hamlets have contracted with a private company to monitor the school attendance of their children in care. The company call the school every day for those children most at risk of non- attendance and less frequently for those attending regularly. Where a child is not in school, Tower Hamlets will be alerted and can then investigate the reasons for non- attendance. As a result, the number of children in care absent for 25 days or more dropped by 22% in a year: the number of children with permanent exclusions dropped by 33%; and the number of fixed term exclusions dropped by more than 50%.
Wendy Holmes, Advisory Officer Alternate Provision Attendance for North Lincolnshire Authority
Welfare Call has given me a first class service and response at all times. No change is too much trouble for them. They are a very knowledgeable company, who know what they are talking about and are willing to go the extra mile.
Tony Clifford, Virtual Head for Stoke-on-Trent Authority
Working with Welfare Call over the six years that our Virtual School has been in place has been one of the key factors in enabling us to achieve a ‘good’ judgement for Enjoy and Achieve from Ofsted in our recent inspection of LAC services. Our performance teams have been able to work closely with Welfare Call to give us accurate and immediate information about all our out of city LAC and this in turn has improved the timeliness and effectiveness of our interventions. I am impressed by Welfare Call’s commitment to making a difference to young people in care
Steve Mather Virtual Head for Sheffield Authority
We have had an annual contract with Welfare Call for several years, and we have been so satisfied with their service that I have been able to persuade my director to allow me to arrange a longer term deal with them. As a result I am able to deploy my team of staff much more effectively on advocacy and challenge rather than administration and compliance. We are in contact with the company on an almost daily basis. They respond to our requests for support almost immediately, and in a most professional and positive manner. They monitor the attendance of each child wherever they are in the country by calling every school every day, and by alerting social workers and carers to any unexplained non-attendance the same day. Schools are used to working with them as part of their daily routine. They have been instrumental in supporting us to establish an ePEP solution for our children. As a result our PEP in-date completion figures have improved significantly, and the quality of the PEPs is improving rapidly. They continue to work with us on developing and improving our bespoke template. Clearly we are happy with the service they deliver, and would recommend you talk to them further to explore how they can build your capacity, and meet your needs.