Welfare Call monitors attendance and provides assessment for a number of different cohorts which range from: in and out of borough looked after children, youth offenders, SEN children, children missing education (CME), Post 16 children, children attending alternate provisions and Gypsy/ Roma / Traveller children. We also monitor other vulnerable cohorts such as children who are at risk of being sexually exploited.
Using a team of over 45 dedicated and experienced call operators, Welfare Call is able to gather attendance and attainment data on children regardless of what type of education provision they attend (registered schools, residential homes, PRU’s, hospitals based provisions, youth offending institutes and work based provisions for post 16 children, colleges etc).
The data collected is then provided to the Virtual School through over 60 different reports which can be scheduled on a basis to suit the authorities needs and to as many different recipients as requested. In addition to this we also have our online extranet service.
The extranet shows data in relation to attendance, attainment, school information and social worker / carer information. There’s also a section on the extranet (which is a firm favourite of the authorities using us) which shows other local authorities children who may be educated within the users’ authority (OLA children) providing the authority has signed the information sharing agreement. This data can be viewed online in real time by the Virtual School at anytime and enables the Virtual School to intervene promptly to individual cases and develop strategic responses to trends when looked after children are absent from school. This ultimately helps the Virtual School prevent breaks in learning and disengagement of young people whilst ensuring the child is safeguarded.
Welfare Call prides itself on the fact that its unique selling point is the human interaction and one to one communication it has with educational provisions. Using this method of data collection enables our call operators to build a relationship with the provisions and gives it a personal and friendly interface. In addition to this, the building of relationships enables us to query certain marks that may be slightly ambiguous or contradictory. Our vast amount of experience and ever increasing customer base (nearly 100 local authorities) proves that this method is the most effective way to gather attendance data reliably, timely and accurately.
Due to Welfare Call making daily telephone calls and not extracting data directly from schools systems means that there is no need for the schools to have to install any additional software. This also means that Welfare Call will never access information for children they are not responsible for, but also helps ensure that we are able to obtain 100% of the daily attendance at all times.
The cost of daily monitoring is seen by some as prohibitively expensive, but when compared with the cost of employing somebody to manually collect the data from within the authority or the cost incurred when serious incidences occur, it pales into significance. The ability to monitor the attendance of children placed in residential settings/ homes also enables the Virtual School to challenge the setting and its effectiveness whilst the child/children are being educated. These settings are by their nature very expensive, and as such, the local authority is required to ensure they are meeting their contractual obligations.
If you have any questions or queries or require any further information please contact us.