Prior to the National careers advice services for children and adults (Connexions & Next Step respectively) disbanding, Welfare Call supported the majority of these centres with our client follow up service.
The follow up service was designed to free up valuable time for the organisations, whilst Welfare Call made contact with the NEET’s / EET’s and adults wanting further education or training, who had been given advice by Connexions or Next Step. Welfare Call would then report back to the organisations the feedback received from those individuals as to how effective the advice was and what they were currently doing after the consultation.
Past and present offices include Coventry & Warwickshire, Bournemouth/Poole/Dorset, Leicestershire, Lancashire, Greater Merseyside, Derbyshire, East Yorkshire, South Yorkshire, Essex, Southend & Thurrock, Central & North London, Sussex, Redcar & Cleveland and Northampton, Wiltshire & Swindon.
Welfare Call’s follow up services ranges in size from as little as 50 clients (Wandsworth) to 17,000 clients (Lancashire). Within these ranges Welfare Call can contact, monitor and update any specification which an agency requires.
Welfare Call appreciates that careers advice services across the country are now run very differently. Whether that be within the council where some branches have rebranded, or there are now privatised organisations offering careers advice the need to follow up on the advice given is still needed.
For a fixed rate, Welfare Call will collect and report back to you all of the relevant information regarding each client’s current education/employment status or training status. We also provide further Client Follow Up services such as Service Questionnaires and we would be delighted to discuss how we may tailor our services to meet your individual requirements.
Welfare Call prides itself on achieving an average completed call success of 80+ percent. In order to achieve this high standard uninterrupted calls are made on weekdays from 9.00am until 8.00pm in order to maximise results.
If you have any questions or queries or require any further information please contact us.
Ivy Namala – Lambeth Virtual School
The EPEP is an excellent tool. It is as good as the information we give to Welfare Call. Once there I feel confident that the data is kept more accurate, than the one we have at our local authority . It is reassuring that Welfare Call does most of the work, especially the monitoring of attendance. Welfare Call sometimes know the whereabouts of a child school change, before the social worker or Virtual School. It is reassuring. Thank you!
Graeme Ferguson, Virtual School Head, Derby City Council
We have been using the Welfare Call ePEP now for over a year having had a paper based PEP previously.
Over this period we have seen:
- our timely completion rates for the ePEP improve from 85% to 95%
- an improved quality of what has been written within the ePEP
- greater consistency
- improved communication with DT’s and SW’s
- better accountability for responsibilities
Chris Hargreaves Virtual School Head for Doncaster
I have used Welfare Call for the last three years. The basic service enables me to track, closely, the attendance and exclusions of children in care. I appreciate the support received from the company – they listen to the customer and respond in a positive and effective way.
Jane Munroe Virtual School Head for Harrow Authority
The customer service we receive from Welfare Call is excellent. They always answer calls, return emails, solve problems and are very helpful when things do not go according to plan.
Lorraine Brown, HEART Administrator for Enfield Authority
During the last 5 years Welfare Call staff have been most helpful in providing any specific reports as required in a timely fashion. Telephone calls are met with a willingness to help. More than pleased with service and have recently signed a three year contract.
Erika Lutzke, Business Support Officer for London Borough of Hammersmith and Fulham Authority
We have been employing the services of Welfare Call for a number of years now, and find them indispensable to the collection of looked after children’s attendance and exclusion data, and also their KS2/KS4 data. Welfare Call reports make it easy to compare and analyse data and take appropriate measures to improve our children’s attendance and attainment.
‘Care Matters’ Parliamentary Green Paper (page 60)
Tower Hamlets have contracted with a private company to monitor the school attendance of their children in care. The company call the school every day for those children most at risk of non- attendance and less frequently for those attending regularly. Where a child is not in school, Tower Hamlets will be alerted and can then investigate the reasons for non- attendance. As a result, the number of children in care absent for 25 days or more dropped by 22% in a year: the number of children with permanent exclusions dropped by 33%; and the number of fixed term exclusions dropped by more than 50%.
Wendy Holmes, Advisory Officer Alternate Provision Attendance for North Lincolnshire Authority
Welfare Call has given me a first class service and response at all times. No change is too much trouble for them. They are a very knowledgeable company, who know what they are talking about and are willing to go the extra mile.
Tony Clifford, Virtual Head for Stoke-on-Trent Authority
Working with Welfare Call over the six years that our Virtual School has been in place has been one of the key factors in enabling us to achieve a ‘good’ judgement for Enjoy and Achieve from Ofsted in our recent inspection of LAC services. Our performance teams have been able to work closely with Welfare Call to give us accurate and immediate information about all our out of city LAC and this in turn has improved the timeliness and effectiveness of our interventions. I am impressed by Welfare Call’s commitment to making a difference to young people in care
Steve Mather Virtual Head for Sheffield Authority
We have had an annual contract with Welfare Call for several years, and we have been so satisfied with their service that I have been able to persuade my director to allow me to arrange a longer term deal with them. As a result I am able to deploy my team of staff much more effectively on advocacy and challenge rather than administration and compliance. We are in contact with the company on an almost daily basis. They respond to our requests for support almost immediately, and in a most professional and positive manner. They monitor the attendance of each child wherever they are in the country by calling every school every day, and by alerting social workers and carers to any unexplained non-attendance the same day. Schools are used to working with them as part of their daily routine. They have been instrumental in supporting us to establish an ePEP solution for our children. As a result our PEP in-date completion figures have improved significantly, and the quality of the PEPs is improving rapidly. They continue to work with us on developing and improving our bespoke template. Clearly we are happy with the service they deliver, and would recommend you talk to them further to explore how they can build your capacity, and meet your needs.