Client Follow Up

Prior to the National careers advice services for children and adults (Connexions & Next Step respectively) disbanding, Welfare Call supported the majority of these centres with our client follow up service.

The follow up service was designed to free up valuable time for the organisations, whilst Welfare Call made contact with the NEET’s/ EET’s and adults wanting further education or training, who had been given advice by Connexions or Next Step. Welfare Call would then report back to the organisations the feedback received from those individuals as to how effective the advice was and what they were currently doing after the consultation.

Past and present offices include Coventry & Warwickshire, Bournemouth/Poole/Dorset, Leicestershire, Lancashire, Greater Merseyside, Derbyshire, East Yorkshire, South Yorkshire, Essex, Southend & Thurrock, Central & North London, Sussex, Redcar & Cleveland and Northampton, Wiltshire & Swindon.

Welfare Call’s follow up services ranges in size from as little as 50 clients (Wandsworth) to 17,000 clients (Lancashire). Within these ranges Welfare Call can contact, monitor and update any specification which an agency requires.

Welfare Call appreciates that careers advice services across the country are now run very differently. Whether that be within the council where some branches have rebranded, or there are now privatised organisations offering careers advice the need to follow up on the advice given is still needed.

For a fixed rate, Welfare Call will collect and report back to you all of the relevant information regarding each client’s current education/employment status or training status. We also provide further Client Follow Up services such as Service Questionnaires and we would be delighted to discuss how we may tailor our services to meet your individual requirements.

Welfare Call prides itself on achieving an average completed call success of 80+ percent. In order to achieve this high standard, uninterrupted calls are made on weekdays from 9.00am.  We continue making calls into the evening in order to maximise results.

See a list of clients benefitting from our service and support

If you have any questions or queries or require any further information please contact us.