Privacy Policy

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Welfare Call Ltd’s relationship with you in relation to this website.

The term “Welfare Call Group”, “Welfare Call”, “us” or “we” refers to the owner of this website. The term “you” refers to the user or viewer of our website.

What we need
Our Personal Data Protection Policy governs the use and storage of your data.

Welfare Call Group is a Controller of the personal data you (data subject) provide us through the contact us form on the website or that you provide to us via email or via the telephone. We collect the following types of personal data from you through email, the contact us page on the company website or directly from you if you call us on the telephone:

  • Your name
  • Your email address
  • Your telephone number

We may collect additional information whilst you browse the website but this will not be linked to other personally identifiable information. This will be in the form of an IP address. We collect IP addresses only for the purposes of system administration, to audit the use of our site and as part of our security measures. We do not link IP addresses to anything personally identifiable, which means that whilst your user session will be logged you will remain anonymous to us. This information tells us which areas of the website are used most and helps us improve the services we offer you as well as the security of the site.

Why we need it

We need your personal data in order to allow us to reply to requests you submit through the Contact Us page or via email or on the telephone.

What we do with it

Your personal data is processed in our Barnsley Office located in Cudworth in the UK. Hosting and storage of your contact us form data takes place on the website server which is in a secure data centre in Manchester in the UK. Data is stored in our own IT systems or hosted 3rd party systems provided by approved suppliers of Welfare Call Group , eg email service providers. Where possible we ensure that data remains within the jurisdiction of the UK. We have ensured all 3rd party systems have their own GDPR policies in place. We will not share personal data with any other company other than Welfare Call Group approved suppliers whose systems Welfare Call Group requires to run the business. We do not authorise any 3rd party systems to use client data for their own marketing purposes. Our communication with you by email is processed and stored on Microsoft servers, also within the UK.
No other third party providers have access to your data, unless specifically required by law.

How long we keep it

Under UK law, we are only required to keep your information according to the time periods outlined in our Data Retention Policy. After this period, your personal data will be irreversibly destroyed. Any personal data held by us for marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to receive this information. Please see [Data Retention Policy] for more information on our personal data retention schedule.

What are your rights?

Should you believe that any personal data we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted. Please contact us through Data Subject Access Request Form. These are available on request. Please contact us to request a form. You will need to provide sufficient additional information for us to confirm your identity.
In the event that you wish to complain about how we have handled your personal data, please contact our Data Protection Officer at dpo@welfarecall.com or in writing to

c/o Data Protection Officer
Welfare Call Ltd
BBIC
Snydale Road
Barnsley
South Yorkshire
S72 8RP

Our Data Protection Officer will then look into your complaint and work with you to resolve the matter.

If you still feel that your personal data has not been handled appropriately according to the law, you can contact the Information Commissioners Office and file a complaint with them. Contact details can be found on their website : https://www.ico.org.uk

Cookies

Our website uses cookies, which are small data files, on your computer or mobile device. You can find out about our use of cookies on our Cookie Policy page

Cookies are very small text files that are stored on your computer when you visit some websites. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Cookie Name Purpose
Cookie preference cookie_notice_accepted This cookie is used to remember a user’s choice about cookies on www.welfarecall.com. Where users have previously indicated a preference that user’s preference will be stored in this cookie.
Universal Analytics (Google) _utma
_utmb
_utmc
_utmt
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These cookies help collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies are used to collect information in an anonymous form, including the number of visitors to the website, how visitors got to the website and the pages they visited.  Google analytics cookies are explained in more detail on this web page : https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

If you are curious you can read more here : Read Google’s overview of privacy and safeguarding data

We use cookies to help identify your computer so we can improve your user experience on this site. We also use cookies as part of the security processes when logging in. We do not store any personal information in the cookies on this site. Please note that the Extranet and ePEP online services linked from the top of these pages are on a different system and have their own cookies, cookie policy and privacy policy.

You can disable any cookies already stored on your computer but this may affect your experience when using our website.

To find out more about cookies, including how to see what cookies have been set, visit www.allaboutcookies.org or www.aboutcookies.org.

Can I change how my computer uses cookies?
In most circumstances you can change how your computer uses cookies by using the settings of your web browser software. The list below shows some popular browsers. The links take you to sites explaining how you can change your settings. Please note that if you use a computer that is managed by a central service they may have restricted what you can change.

Google Chrome
Microsoft Edge
Mozilla Firefox
Microsoft Internet Explorer
Opera
Apple Safari
To find information relating to other browsers visit the browser developer’s website or speak with your IT services provider.

To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout.