Covid-19

During this outbreak we are communicating directly with our customers daily and issuing regular business continuity updates by email.  You can see the status of our services in the table below:

Service Status
Extranet Running as usual
ePEP Running as usual
Extranet/ ePEP self service password reset Running as usual
Analytics Running as usual
Service desk / Customer Services Running as usual

 

If you would like more information about how our attendance monitoring, attainment collection, ePEP and Analytics services are running (including the additional services we are offering), then please contact us at customerservices@welfarecall.com or on 01226 716333.

Please note that during peak times call wait times may be longer than usual. This is due to new practices we have in place to protect the health and well being of our staff.

You can help avoid increased waiting times for password resets by using the self service password reset feature built in to the Extranet and ePEP service.