Terms & Conditions

By using this website you agree to the terms and conditions stated below.

1 Introduction

  • Please read these terms and conditions carefully before using the Welfare Call website
  • By accessing or using this Website you confirm that you have read and understood and agree to be legally bound by the terms and conditions stated below.
  • The term ‘Welfare Call’ or ‘us’ or ‘we’ refers to the ownership of the website. The registered office for Welfare Call (LAC) Limited and Welfare Call (CFU) Limited is BBIC, Snydale Road, Cudworth, Barnsley S72 8RP. Welfare Call (LAC) Limited company registration number is 6835794 and for Welfare Call (CFU) Limited is 6835780; both registered in England.
  • The term ‘you’ refers to the user or viewer of our website.

2 Information submitted to Welfare Call (LAC) Limited and Welfare Call (CFU) Limited.

  • All registration data and personal information is subject to our Website Privacy Policy.
  • The following also applies to all messages, e-mails, bulletin board postings, concepts or other material: You must own or have the right to submit content which you pass to Welfare Call (LAC) Limited or Welfare Call (CFU) Limited.
  • Content for publication on the Website and all Content submitted by you must be legal, honest, decent and truthful and comply with all applicable laws.
  • All content submitted by you must not advertise for goods or services unless otherwise expressly permitted by Welfare Call (LAC) Limited or Welfare Call (CFU) Limited.
  • The content submitted must not include or state obscene, abusive, threatening, libellous or defamatory statements of any individual, corporation or state.
  • You must ensure that all content submitted to Welfare Call (LAC) Limited or Welfare Call (CFU) Limited does not infringe copyright, design, privacy, publicity, data protection, trade mark or identity of any third party.
  • Welfare Call (LAC) Limited or Welfare Call (CFU) Limited reserve the right to monitor submitted content and may edit, reject or remove content if we believe it does not comply with the above. In particular, we reserve the right to block incoming e-mails and other content if we believe that their content is, or may be, inappropriate or otherwise does not comply with the above.
  • By submitting content to Welfare Call (LAC) Limited or Welfare Call (CFU) Limited you grant Welfare Call (LAC) Limited or Welfare Call (CFU) Limited a non-exclusive, perpetual, irrevocable, royalty free, world-wide licence to publish all content which you submit to us, except any portion of the content which is personal information as defined in our Website Privacy Policy.
  • You have sole responsibility for the content which you submit to Welfare Call (LAC) Limited or Welfare Call (CFU) Limited and you shall keep us fully and effectively indemnified from and against all actions, claims, losses, liability, proceedings, damages, costs, expenses, loss of business, loss of profits, business interruption and other pecuniary or consequential loss (including legal costs and expenses) suffered or incurred by us and arising directly or indirectly out of the publication of content submitted by you.
  • You warrant and undertake that you will not use the Welfare Call (LAC) Limited or Welfare Call (CFU) Limited website for any purpose that is illegal or prohibited by these terms and conditions.
  • If you breach these terms and conditions then Welfare Call (LAC) Limited or Welfare Call (CFU) Limited reserve the right to terminate immediately your right to view or use the website, without the necessity of any notice being given to you. We retain the right to deny access to any person who fails to comply with these terms and conditions.

3 Website – Changes and Modifications

  • Welfare Call (LAC) Limited or Welfare Call (CFU) Limited reserve the right to make changes or corrections, suspend or discontinue any aspect of the website, the content within or services or products available through it, including your access to the website.
  • Unless explicitly stated to the contrary, any new features including new content, provision of new products or services, or resources shall be subject to these terms and conditions.
  • B. This Website may contain typographical errors or other inaccuracies.

4 Online Materials

  • The Website is controlled and operated by Welfare Call (LAC) Limited or Welfare Call (CFU) Limited. Welfare Call (LAC) Limited or Welfare Call (CFU) Limited do not make representations that the materials on the Website are appropriate or available for use in other locations. Those who visit the Website from other locations outside of the United Kingdom do so on their own initiative and are responsible for compliance with all applicable laws. If use of this Website and/or viewing of it, or use of any material or content on the Website or services, or products offered through the Website are contrary to or infringe any applicable law in your state, you are not authorised to view or use the Website and you must exit immediately.
  • Unless otherwise specified all content and materials published on Welfare Call (LAC) Limited or Welfare Call (CFU) Limited website are presented solely for your personal, private and non-commercial use.
  • Where content published on the Website is supplied by third parties, Welfare Call (LAC) Limited or Welfare Call (CFU) Limited do not control or endorse their content in any way. All such content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not in any circumstances accept responsibility for the accuracy of such content whether it is published on or off line.

5 Limitation of Liability

  • All content, materials and information on the Website are provided on an “as is” basis and you assume total responsibility and risk for your use of the website and use of all information published within it.
  • Welfare Call (LAC) Limited or Welfare Call (CFU) Limited accept no liability for any loss or damage of any nature arising out of or in connection with the viewing, use or performance of the Website or its contents whether due to inaccuracy, error, omission or any other cause.
  • You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the website. You also understand that Welfare Call (LAC) Limited or Welfare Call (CFU) Limited cannot and do not guarantee that any material available for downloading from the Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for taking sufficient precautions and virus checks (including anti-virus and other security checks) to ensure the safe input and output of data.

6 Intellectual Property Rights and Restrictions on Use

  • The contents of the Website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Welfare Call (LAC) Limited or Welfare Call (CFU) Limited, its affiliates, or other third party licensors. All company names and logos mentioned in the website may be the trademarks, service marks or trading names of their respective owners.
  • You may print individual pages of content on paper (but not photocopy them) only for the purposes of making use of our service but otherwise you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from the website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent.

7 Linked Sites

  • Welfare Call (LAC) Limited or Welfare Call (CFU) Limited make no representations whatsoever about any other websites which you may access through the Website or which may link to the Welfare Call (LAC) Limited or Welfare Call (CFU) Limited website. When you access any other website you understand that it is independent from the-welfarecall.com and that Welfare Call (LAC) Limited or Welfare Call (CFU) Limited have no control over the content or availability of that website.
  • A link to any other site does not mean that Welfare Call (LAC) Limited or Welfare Call (CFU) Limited endorse or accept any responsibility for the content, or the use of, such a website and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to that websites respective site administrator.

8 Availability of the Website

  • Welfare Call (LAC) Limited or Welfare Call (CFU) Limited will try to make the website available but cannot guarantee that the website will operate continuously or without interruptions or be error free. You must not attempt to interfere with the proper working of the website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device.

9 Alterations

  • 1 Welfare Call (LAC) Limited or Welfare Call (CFU) Limited may alter these Terms and Conditions at any time and post a new version on the website


Client Testimonials

  • Ivy Namala – Lambeth Virtual SchoolThe ePEP is an excel

    The ePEP is an excellent tool.  It is as good as the information we give to Welfare Call. Once there I feel confident that the data is kept more accurate, than the one we have at our local authority.  It is reassuring that Welfare Call does most of the work, especially the monitoring of attendance.  Welfare Call sometimes know the whereabouts of a child school change, before the social worker or Virtual School. It is reassuring. Thank you!

  • Graeme Ferguson, Virtual School Head, Derby City CouncilWe have been using t

    We have been using the Welfare Call ePEP now for over a year having had a paper based PEP previously.

    Over this period we have seen:

    • our timely completion rates for the ePEP improve from 85% to 95%
    • an improved quality of what has been written within the ePEP
    • greater consistency
    • improved communication with DT’s and SW’s
    • better accountability for responsibilities
  • Chris Hargreaves Virtual School Head for DoncasterI have used Welfare

    I have used Welfare Call for the last three years. The basic service enables me to track, closely, the attendance and exclusions of children in care. I appreciate the support received from the company – they listen to the customer and respond in a positive and effective way.

  • Jane Munroe Virtual School Head for Harrow AuthorityThe customer service

    The customer service we receive from Welfare Call is excellent. They always answer calls, return emails, solve problems and are very helpful when things do not go according to plan.

  • Lorraine Brown, HEART Administrator for Enfield AuthorityDuring the last 5 ye

    During the last 5 years Welfare Call staff have been most helpful in providing any specific reports as required in a timely fashion. Telephone calls are met with a willingness to help. More than pleased with service and have recently signed a three year contract.

  • Erika Lutzke, Business Support Officer for London Borough of Hammersmith and Fulham AuthorityWe have been employi

    We have been employing the services of Welfare Call for a number of years now, and find them indispensable to the collection of looked after children’s attendance and exclusion data, and also their KS2/KS4 data. Welfare Call reports make it easy to compare and analyse data and take appropriate measures to improve our children’s attendance and attainment.

  • ‘Care Matters’ Parliamentary Green Paper (page 60)Tower Hamlets have c

    Tower Hamlets have contracted with a private company to monitor the school attendance of their children in care. The company call the school every day for those children most at risk of non- attendance and less frequently for those attending regularly. Where a child is not in school, Tower Hamlets will be alerted and can then investigate the reasons for non- attendance. As a result, the number of children in care absent for 25 days or more dropped by 22% in a year: the number of children with permanent exclusions dropped by 33%; and the number of fixed term exclusions dropped by more than 50%.

  • Wendy Holmes, Advisory Officer Alternate Provision Attendance for North Lincolnshire AuthorityWelfare Call has giv

    Welfare Call has given me a first class service and response at all times. No change is too much trouble for them. They are a very knowledgeable company, who know what they are talking about and are willing to go the extra mile.

  • Tony Clifford, Virtual Head for Stoke-on-Trent AuthorityWorking with Welfare

    Working with Welfare Call over the six years that our Virtual School has been in place has been one of the key factors in enabling us to achieve a ‘good’ judgement for Enjoy and Achieve from Ofsted in our recent inspection of LAC services. Our performance teams have been able to work closely with Welfare Call to give us accurate and immediate information about all our out of city LAC and this in turn has improved the timeliness and effectiveness of our interventions. I am impressed by Welfare Call’s commitment to making a difference to young people in care

  • Steve Mather Virtual Head for Sheffield AuthorityWe have had an annua

    We have had an annual contract with Welfare Call for several years, and we have been so satisfied with their service that I have been able to persuade my director to allow me to arrange a longer term deal with them. As a result I am able to deploy my team of staff much more effectively on advocacy and challenge rather than administration and compliance. We are in contact with the company on an almost daily basis. They respond to our requests for support almost immediately, and in a most professional and positive manner. They monitor the attendance of each child wherever they are in the country by calling every school every day, and by alerting social workers and carers to any unexplained non-attendance the same day. Schools are used to working with them as part of their daily routine. They have been instrumental in supporting us to establish an ePEP solution for our children. As a result our PEP in-date completion figures have improved significantly, and the quality of the PEPs is improving rapidly. They continue to work with us on developing and improving our bespoke template. Clearly we are happy with the service they deliver, and would recommend you talk to them further to explore how they can build your capacity, and meet your needs.

  • Customising the ePEP

    As Welfare Call supports over two thirds of UK authorities right across the country you don't have to go far to find someone who is benefitting from the services offered by our dedicated team.

    The map on this page shows the areas covered by our many happy customers. Hover over each area to see which of our services each customer is using.

    If your authority is not yet using us then it's most likely that one of your neighbouring authorities is. Take a look at our testimonials page and then give us a call or drop us an email to find out how you too can share their success.

  • Office workers

    Stuart and Julie Henderson have built up a team of dedicated, professional people, working within our Call Centre, I.T Department, and Customer Services Department to ensure we deliver the highest levels of service.

    Based in Cudworth, Barnsley, Welfare Call are the established market leaders for monitoring the attendance of looked after children since 2002. Welfare Call is registered under the Data Protection Act and all our staff are Enhanced CRB/DBS policed checked with no agency staff used.