Work For Us

Current vacancies at Welfare Call (LAC) Limited and Welfare Call (CFU) Limited will appear below:

Job Description: ePEP Trainer/ Quality Assurance Testing (INTERNAL VACANCY)

Date of vacancy : 22nd March 2017
Salary: TBA
Department: ePEP
Contract: Full Time
Closing date : 21st April 2017

This position is primarily to assist the ePEP Development Team in delivery of training at the customer premises. There will also be part of the role allocated to the customer facing testing of IT changes being made to the live system and will include the following duties:
• Inputting ePEP information – Local Authorities input information regarding their LAC education plans on our online ePEP. It is necessary to maintain the database ensuring all information is accurate
• Answering Incoming Calls – the ePEP department receives incoming calls from schools and Local Authorities on a daily basis. It is very important that these calls are dealt with promptly, efficiently and professionally.
• Delivering ePEP Training – in the course of this role, which will be in a trainee capacity in the first instance, there will be a requirement to visit customer premises to deliver ePEP training to Virtual School, Designated Teachers and Social Workers. This will be working alongside an experienced Trainer. There will also be a requirement, on occasions, to stay overnight to complete delivery of training.
• Quality Assurance Testing – this is a new role and will form part of the overall revamp of testing of IT releases. It will take the form of a customer facing role, ensuring that the IT release has no adverse effects on the live system and therefore errors or down time will become minimised.

Qualities required

• Educated to degree level
• Excellent and professional telephone manner
• Accurate data input
• Ability to work to deadlines
• Ability to work to a high standard, unsupervised
• Must have ePEP admin experience as a minimum
• Knowledge of Microsoft Word and Excel preferred
• Full driving licence (with no more than 6 points)

 

Job Description: Call Operator

Date of Vacancy : Current

Main tasks

  • Call operators are required to have an excellent telephone manner
  • We value personal qualities such as politeness.
  • You are required to make outbound calls
  • Record accurate information relating to vulnerable children so we can report back to our customers accurately and ensure a high level of service.
  • You must have good verbal communication skills
  • Fast and accurate typing
  • The ability to create grammatically correct notes without any spelling errors.
  • You are expected to liaise and follow up any queries with the administration team in order to resolve queries as quickly as possible.
  • You are also expected to follow up any notes and carry out any instructions which may be relevant to the call.

Key Skills

  • Good communicator
  • Confident telephone manner
  • Accurate

Attributes

  • Good timekeeper
  • Honest
  • Reliable

Please click here to download our application form which can be returned to:

Janet Fevers
Welfare Call (LAC) Ltd
BBIC, Snydale Road, Cudworth, Barnsley,
South Yorkshire S72 8RP

Or emailed to hr@welfarecall.com

If you have any queries please call our Personnel Department on 01226 707809

Client Testimonials

  • Ivy Namala – Lambeth Virtual School

    The EPEP is an excellent tool.  It is as good as the information we give to Welfare Call. Once there I feel confident that the data is kept more accurate, than the one we have at our local authority .  It is reassuring that Welfare Call does most of the work, especially the monitoring of attendance.  Welfare Call sometimes know the whereabouts of a child school change, before the social worker or Virtual School. It is reassuring. Thank you!

  • Graeme Ferguson, Virtual School Head, Derby City Council

    We have been using the Welfare Call ePEP now for over a year having had a paper based PEP previously.

    Over this period we have seen:

    • our timely completion rates for the ePEP improve from 85% to 95%
    • an improved quality of what has been written within the ePEP
    • greater consistency
    • improved communication with DT’s and SW’s
    • better accountability for responsibilities
  • Chris Hargreaves Virtual School Head for Doncaster

    I have used Welfare Call for the last three years. The basic service enables me to track, closely, the attendance and exclusions of children in care. I appreciate the support received from the company – they listen to the customer and respond in a positive and effective way.

  • Jane Munroe Virtual School Head for Harrow Authority

    The customer service we receive from Welfare Call is excellent. They always answer calls, return emails, solve problems and are very helpful when things do not go according to plan.

  • Lorraine Brown, HEART Administrator for Enfield Authority

    During the last 5 years Welfare Call staff have been most helpful in providing any specific reports as required in a timely fashion. Telephone calls are met with a willingness to help. More than pleased with service and have recently signed a three year contract.

  • Erika Lutzke, Business Support Officer for London Borough of Hammersmith and Fulham Authority

    We have been employing the services of Welfare Call for a number of years now, and find them indispensable to the collection of looked after children’s attendance and exclusion data, and also their KS2/KS4 data. Welfare Call reports make it easy to compare and analyse data and take appropriate measures to improve our children’s attendance and attainment.

  • ‘Care Matters’ Parliamentary Green Paper (page 60)

    Tower Hamlets have contracted with a private company to monitor the school attendance of their children in care. The company call the school every day for those children most at risk of non- attendance and less frequently for those attending regularly. Where a child is not in school, Tower Hamlets will be alerted and can then investigate the reasons for non- attendance. As a result, the number of children in care absent for 25 days or more dropped by 22% in a year: the number of children with permanent exclusions dropped by 33%; and the number of fixed term exclusions dropped by more than 50%.

  • Wendy Holmes, Advisory Officer Alternate Provision Attendance for North Lincolnshire Authority

    Welfare Call has given me a first class service and response at all times. No change is too much trouble for them. They are a very knowledgeable company, who know what they are talking about and are willing to go the extra mile.

  • Tony Clifford, Virtual Head for Stoke-on-Trent Authority

    Working with Welfare Call over the six years that our Virtual School has been in place has been one of the key factors in enabling us to achieve a ‘good’ judgement for Enjoy and Achieve from Ofsted in our recent inspection of LAC services. Our performance teams have been able to work closely with Welfare Call to give us accurate and immediate information about all our out of city LAC and this in turn has improved the timeliness and effectiveness of our interventions. I am impressed by Welfare Call’s commitment to making a difference to young people in care

  • Steve Mather Virtual Head for Sheffield Authority

    We have had an annual contract with Welfare Call for several years, and we have been so satisfied with their service that I have been able to persuade my director to allow me to arrange a longer term deal with them. As a result I am able to deploy my team of staff much more effectively on advocacy and challenge rather than administration and compliance. We are in contact with the company on an almost daily basis. They respond to our requests for support almost immediately, and in a most professional and positive manner. They monitor the attendance of each child wherever they are in the country by calling every school every day, and by alerting social workers and carers to any unexplained non-attendance the same day. Schools are used to working with them as part of their daily routine. They have been instrumental in supporting us to establish an ePEP solution for our children. As a result our PEP in-date completion figures have improved significantly, and the quality of the PEPs is improving rapidly. They continue to work with us on developing and improving our bespoke template. Clearly we are happy with the service they deliver, and would recommend you talk to them further to explore how they can build your capacity, and meet your needs.

  • Stuart and Julie Henderson have built up a team of dedicated, professional people, working within our Call Centre, I.T Department, and Customer Services Department to ensure we deliver the highest levels of service.

    Based in Cudworth, Barnsley, Welfare Call are the established market leaders for monitoring the attendance of looked after children since 2002. Welfare Call is registered under the Data Protection Act and all our staff are Enhanced CRB/DBS policed checked with no agency staff used.