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“A very dedicated and effective service with friendly staff.”

 

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D Edwards – Oldham Virtual School

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“The role of the Virtual School Head continues to remain a challenging one where the dynamics are as varied as each individual that we work with. Given increasingly limited resources of Local Authorities, it’s also vital that investments are made in services that achieve the highest impact. Having worked with …

 

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Kashif Nawaz – Virtual School Head, Bracknell Forest

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“Welfare Call provides a highly professional and cost competitive service that has enhanced our ability to collect progression and impact information for the majority of learners attending our courses. Welfare Call has made this mammoth task into a much easier process enabling us to effortlessly compile mandatory progression returns and …

 

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Mobin Chothia – Service Development Officer, Sustainable Neighbourhood Services, Blackburn with Darwen Borough Council

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“The customer service we receive from Welfare Call is excellent. They always answer calls, return emails, solve problems and are very helpful when things do not go according to plan.”

 

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Jane Munroe – (former) Virtual School Head for Harrow Authority

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“The Manchester Virtual School team has been working in partnership with Welfare Call LAC LTD since 2003 to monitor the attendance and attainment of Manchester Looked After Children (LAC). In 2014, following a full tendering exercise, Manchester commissioned the services of Welfare Call to develop and deliver an electronic PEP …

 

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Jane Johnson – Manchester Virtual School

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“We have been using the Welfare Call ePEP now for over a year having had a paper based PEP previously. Over this period we have seen: our timely completion rates for the ePEP improve from 85% to 95% an improved quality of what has been written within the ePEP greater …

 

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Graeme Ferguson – Virtual School Head, Derby City Council

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“We have now been working with Welfare Call for nearly a year. It has made a massive difference to all with the ability to keep track of and support all Looked After Children now we use ePEPs. Our PEPs are much better quality and are mostly completed on time. Welfare …

 

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Kate Harm – Derby Virtual School

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“Using Welfare Call enabled us to really ‘know’ our children- we are able to monitor & target individual young people so we can be pro-active rather than reactive”

 

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Sarah Reddy – Oldham Virtual School

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“I have used Welfare Call for the last three years. The basic service enables me to track, closely, the attendance and exclusions of children in care. I appreciate the support received from the company – they listen to the customer and respond in a positive and effective way.”

 

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Chris Hargreaves – (former) Virtual School Head for Doncaster

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“During the last 5 years Welfare Call staff have been most helpful in providing any specific reports as required in a timely fashion. Telephone calls are met with a willingness to help. More than pleased with service and have recently signed a three year contract.”

 

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Lorraine Brown – HEART Administrator for Enfield Authority

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“Tower Hamlets have contracted with a private company to monitor the school attendance of their children in care. The company call the school every day for those children most at risk of non- attendance and less frequently for those attending regularly. Where a child is not in school, Tower Hamlets …

 

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‘Care Matters’ Parliamentary Green Paper (page 60)

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“Welfare Call has given me a first class service and response at all times. No change is too much trouble for them. They are a very knowledgeable company, who know what they are talking about and are willing to go the extra mile.”

 

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Wendy Holme – Advisory Officer Alternate Provision Attendance for North Lincolnshire Authority

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“Working with Welfare Call over the six years that our Virtual School has been in place has been one of the key factors in enabling us to achieve a ‘good’ judgement for Enjoy and Achieve from Ofsted in our recent inspection of LAC services. Our performance teams have been able …

 

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Tony Clifford – (recently retired) Virtual Head for Stoke-on-Trent Authority