The Welfare Call Group Directors
Stuart Henderson – Director and Co-Owner
Stuart founded the company in 2002, collecting the school attendance for 3 local authorities in the London area. With success of these local authorities the word soon spread and Welfare Call now work with over 105 Local Authorities throughout England and Wales. Stuart has been the driving force of the company and continues to look at other areas where the synergy of Welfare Call operations matches the requirements of Local Authorities, Colleges, Secure Establishments and increasingly other vulnerable children’s groups.
Julie Henderson – Director and Co-Owner
Behind every successful company there is a requirement for the administration and resourcing to be rigorous and robust and Julie has brought many years of experience and expertise in these areas to ensure that Welfare Call meets all legal requirements. Julie has taken a “hands on” approach to recruitment, overseeing all appointments and ensuring that all employees meet the strict requirement of CRB/DBS checks.
IT Development – Chris Armitage, IT Director
Chris oversees the main two elements of the IT department, IT Services – Networks and Service Support and IT Development – which are tasked with Software Development and DevOps. Chris is also part of the Senior Management Team.
The development of the ePEP has proven to be a long process and taken nearly 4 years of planning and service delivery, but ultimately successful collaboration between the ePEP implementation team, the software development team and the customer.
We now have an exciting programme of development that is looking beyond our normal market place, encompassing social services and Business Analytics.
Kay Reynolds – Customer Services Director
Kay heads up a diverse team that includes all of Call Operations, Data Services, Implementation Team that carry out service delivery and training and forms part of the Senior Management Team.
The reputation of The Welfare Call Group has grown over the years largely due to how this department is held in high esteem by all our customers.
We always have a “can do” attitude to the requests of the Virtual Schools and deal with a vast number of enquiries relating to attendance, attainment, and ePEP on a daily basis.
Kay also has responsibility for the implementation of the service delivery and training.
Andrew Henderson – Product Development Director
Andrew joined us straight after graduating from Manchester University in 2009 and has learned the business from the ground level up working in every department to get an in depth understanding of the differing requirements from each local authority. He was an integral part of the sales and development of our ePEP (electronic Personal Education Plan), which proved to be both challenging and rewarding in equal measures. Andrew was also involved in the training of new and existing authorities in the use of all Welfare Call systems for attendance monitoring, attainment collection and IEP.
In his current role he is developing a roadmap for new products that we will be adding to the existing suite of solutions in the Education and SEND market places and forms part of the Senior Management Team.
The Welfare Call Group Teams
Senior Management Team